Call Center Services
Stafford Communications manages smaller customer care programs for companies of all sizes. We specialize in handling complex customer communications with high-end service.
Pharmaceutical, healthcare, food, consumer packaged goods and beauty care
Inbound/outbound phone, email, chat, postal mail and social media
Consumer education, product information, escalations/issues management, adverse events, product quality/claims management, crisis planning, online store support and CRM administration, training and reporting (Wilke Global and Astute).
Fulfillment and sampling, process development and improvement, quality and compliance, leadership development and coaching, representative training, customer service staffing, marketing and collateral development.
College graduates, teachers, communications experts, bi-lingual, dietitians and other professionals.
CRM Applications including SAP, Wilke Global, Astute