Healthcare

If you look in your medicine chest and pantry, you’ll see many of the products we represent. From supplements to digestive aids, pain relief, skin care, women’s products and more, we handle sensitive topics with dignity, knowledge and the required regulated industry expertise.

In addition to the healthcare, pharmaceutical and compliance expertise of our tenured management staff and college-educated representatives, we take great care in matching our reps to each product line. So, we staff our children’s pain relief team with parents who know the anguish of having a sick child. The program for an innovative new product for moms is staffed by moms. Nutrition-conscious reps man our supplements line.

In addition to product knowledge, our teams are expert in SOP development, issues management including adverse event reporting, quality complaints, claims and crisis management. We handle programs large and small – bringing best practices and a variety of staffing solutions including co-sourcing – to each.

“Many of the brands we represent were divested from large healthcare and pharmaceutical companies. Thanks to our relationships within these large companies, we are able to seamlessly transition programs to our team with minimal effort on their part.  We advise them, write new processes, look for improvements and focus on building the brand through extraordinary service and leveraging data.”

— Liz Dannevig, VP Client Services and Quality

“We audited a pharmaceutical company’s call center operations and made recommendations to the board. As a result, we consolidated their call centers, documented and improved their processes. We built out a new center, hired and trained the staff. We leverage the knowledge we gain from initiatives like this to bring best practices to our own call center and others.”