Title Human Resources Transactions Specialist
Job Information

 

 

Purpose

HR Transactions Consultant provides tier 1 service for associates and supports the administrative HR process within a Cross Divisional HR shared service Center. The SAP end user provides process support to the business for self-service functionalities, HR systems and administration for a range of HR related processes.

 

Major Accountabilities

 

HR Administration & Data Management

  • Executes HR Processes and completes relevant administration and data maintenance in SAP, HCM. Process documentation includes: Personnel Administration (e.g. New Hire/On-boarding, Organizational Changes, Payments & Allowances and Terminations), Position Maintenance, Leave of Absence
  • Completes key actions for terminated employees
  • Implements Data Changes, including providing support for Mass Data Changes
  • Updates and maintains Organization structure as per instructed in HR Request
  • Provides reports and documents to HR, Legal & Line customers
  • Provides support and feedback where necessary to Team Leads

 

Additional Accountabilities:

  • Executes transactions in SAP HCM platform. End users are expected to also learn technical applications as needed by the business
  • Is first point of contact for Associates, Managers and divisional HR seeking support on HR processes, policies, data & applications
  • Is responsible for the rapid and efficient resolution of standard / routine requests for support or information
  • Maintains superior phone/customer service etiquette
  • Responds courteously to customer requests and escalates requests which cannot be resolved immediately to the appropriate experts.
  • Follows-up on cases, keeps the customer informed and feeds back resolution
  • Achievement of individual phone/productivity metrics
  • Learns and demonstrates efficient and functional use of phone system, voicemail, instant messenger, Outlook and internet
  • Learns and demonstrates ability to accurately fulfill requests in SAP by service level deadlines
  • Ability to meet shift requirements, varying between 7am and 8pm Eastern Time
  • Update work process tracking systems (Quest) to ensure service SLA’s and quality measures are accurate.
  • Supports the business and associates in the self-service functionalities available in the portal
  • Monitors centralized service inbox or other team wide communication channels and ensures any associate or manager submitted items are addressed.

Ideal Background

Education:

· Bachelor Degree

Languages:

· Excellent verbal and written communication skills

· 2+ years in customer service oriented role

Bilingual French a Plus

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