Call Calibration Download 2018-08-23T00:31:54+00:00

Call Calibration:
Eight Tips to Ensuring Blue-Ribbon Service Delivery

Wouldn’t it be fantastic if customer service excellence just … happened?

Well … we all know it just … doesn’t.

Customer service isn’t easy. Frontline agents are tasked with a lot. That’s why call calibration – evaluating the quality of interaction between agents and customers against established performance standards – is critical to ensuring your team delivers the highest level of service.

This white paper – “Call Calibration: The Key to Five-Star Customer Service” – features eight tips for ensuring successful calibration sessions.

White Paper

Call Calibration: Eight Tips to Ensuring Blue-Ribbon Service Delivery