Eight Tips to Ensuring Blue-Ribbon Service Delivery
Wouldn’t it be fantastic if customer service excellence just … happened?
Well … we all know it just … doesn’t.
Customer service isn’t easy. Frontline agents are tasked with a lot. That’s why call calibration – evaluating the quality of interaction between agents and customers against established performance standards – is critical to ensuring your team delivers the highest level of service.
This white paper – “Call Calibration: The Key to Five-Star Customer Service” – features eight tips for ensuring successful calibration sessions.