With more than 20 years’ experience in the Beauty Care Industry, Stafford provides:
Outsourced Customer Care Services
Utilizing skin care specialists, licensed estheticians and hair colorists, Stafford can manage all your customer care needs – or supplement your internal team – by delivering high-end customer service across all communication channels.
Complaint Handling and Compliance
With beauty care regulations rapidly changing, complaint handling and documentation are critical. Stafford will ensure your program is compliant, processes are well documented and consumer case documentation can withstand a regulatory audit.
Our wide range of additional services – including claims management, recall and crisis support, fulfillment, sampling, sales support and more – enable you to centralize your customer support initiatives.