Healthcare Call Center

Stafford Communications provides US-based, healthcare call center support services.

Patient intake

Patient/Member Engagement,
Retention, Outreach

  • Patient adherence

  • Pre- and post-care communication

  • Triage

  • Clinical trial recruitment and retention

  • Patient intake and surveys

  • Appointment setting

Medical app support

Medical Device Support

  • Product instruction and coaching

  • Technical support

  • Medical app support

OTC Product Customer Care

OTC Product Customer Care

  • Product usage

  • Nutrition, ingredients

  • Recalls & Crisis Management

  • E-commerce and order management

  • Adverse event management and reporting

     Multichannel Engagement

  • Personal, high-touch communications:
    + Healthcare agents
    + Licensed Professionals
    + Lactation coaches

  • Video live chat

  • Text

  • Chat

  • Social Media

  • Automated Technologies
    (AI, Telemedicine, IVR)