IT Support Specialist (Entry Level)

Stafford Communications Group /://IT Support Specialist (Entry Level)
Job: IT Support Specialist (Entry Level)2019-04-29T19:26:12+00:00
Title IT Support Specialist (Entry Level)
Location New Providence, NJ
Job Information

Responsibilities:

  • Providing internal support, resolve technical issues, log and escalate technical issues as appropriate.
  • Identifying and organizing tickets according to priority / severity.
  • Providing support of laptops, desktops, mobile devices and applications utilized by internal and remote employees.
  • Tracking, routing problems, requests and document resolutions.
  • Closing tickets in a timely manner and follow up with all end users to ensure customer satisfaction.
  • Performing hardware (including desktops, laptops, printers, sound and video cards, peripherals) and software installations (including operating systems, third-party and in-house developed applications).
  • Actively updating existing or creating new procedures relating to the IT Operations group’s responsibilities.
  • Owning assigned projects and tasks within the IT Operations team.

 

Requirements:

  • 4 Year Degree in IT, Engineering, Computer Science, or Similar Major. Certifications are a plus
  • Experience working with Microsoft Suite – Word, Outlook, Excel, Power Point, Etc.
  • Eager to learn about new environments and all applications/technologies involved
  • Excellent communication and documentation skills with a strong attention to detail
  • Ability to function at a high level in teams and independently
  • Scheduling flexibility, and a willingness to work outside of a traditional 9 – 5 schedules
  • 10% Travel required between internal locations
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