Developing a Request for Proposal
Whether you’re new to outsourcing or an old pro, selecting the best contact center partner can be a daunting process. Information never comes in apples-to-apples – which means interpreting the responses is definitely not as easy as pie.
The recipe for success is a Request for Proposal that elicits a consistent comparison of responses.
This white paper – “Tips for Developing a Request for Proposal” – provides seven guidelines for getting responses that are not only easy to compare, but will also give a good perspective on each potential partner’s fit for your organization.