Making Best-In-Class Customer Service a Reality
This white paper – “Best-in-Class Customer Service: What it Really Means and How It Happens – provides tips you can share with your customer service representatives to ensure they LEARN.
Studies show that two-thirds of customers will spend more if the investment includes a better customer experience. Demonstrate a little urgency, prioritize their convenience and, suddenly, cost doesn’t matter quite as much.
Standout service – service that beats price, wins loyalty and powers your business – happens when you LEARN with your customers.
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